Terms and Conditions

Introduction to Our Terms

Welcome to calystrionex's financial planning subscription service. These Terms and Conditions govern your use of our website and services.

By accessing our website or subscribing to our services, you agree to be bound by these terms and our related policies.

Your continued use of our services constitutes acceptance of any updates to these terms.

Key Definitions

For clarity, these terms have specific meanings throughout this agreement:

  • "Service": Our financial planning subscription service including consultations, advice, and ongoing support
  • "Subscriber": Any individual or entity that subscribes to our financial planning services
  • "Platform": Our website, mobile applications, and related digital services
  • "Content": All information, advice, materials, and resources provided through our services

Service Eligibility

Our services are available to individuals aged 18 years or older who are Australian residents or have Australian financial interests.

By subscribing, you confirm that you have the legal capacity to enter into binding agreements and provide accurate information.

18+ only

Service Usage Guidelines

Your use of our services must comply with the following guidelines:

Permitted Uses

  • Accessing financial planning advice and consultation services
  • Using our platform for legitimate financial planning purposes
  • Communicating with our advisors about your financial goals

Prohibited Uses

  • Sharing your account credentials with unauthorized parties
  • Using our services for illegal or fraudulent activities
  • Attempting to gain unauthorized access to our systems
  • Distributing our proprietary content without permission
  • Engaging in activities that could harm our reputation or operations

Your Responsibilities

As a subscriber, you agree to:

  • Provide accurate and complete information about your financial situation
  • Maintain the confidentiality of your account credentials
  • Notify us promptly of any changes to your circumstances
  • Use our services in accordance with these terms and applicable laws

Payment Terms

Subscription fees are charged monthly at $250 AUD including GST, with payment due on your monthly anniversary date.

We accept major credit cards and direct debit payments through our secure payment processing partners.

Accepted Payment Methods

Visa, Mastercard, American Express, and Australian bank account direct debit

Cancellation is available at any time with 30 days notice. No refunds are provided for partial billing periods. Individual results may vary.

Intellectual Property

All content, materials, and intellectual property on our platform remain the exclusive property of calystrionex and its licensors.

You receive a limited, non-transferable license to access and use our services for personal financial planning purposes only.

Unauthorized reproduction, modification, or distribution of our content is strictly prohibited and may result in legal action.

Privacy and Data Protection

We collect and process your personal information in accordance with our Privacy Policy and Australian privacy laws.

By using our services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy. Privacy Policy

Disclaimers and Warranties

Our financial planning services provide general guidance and should not replace professional advice tailored to your specific situation.

We make no warranties about specific outcomes, returns, or results from following our recommendations. Past performance does not guarantee future results.

Services are provided "as is" without warranties of any kind, express or implied, including fitness for particular purposes.

Limitation of Liability

To the maximum extent permitted by Australian law, our liability for any claims arising from our services is limited.

We exclude liability for indirect, consequential, or incidental damages including lost profits or business opportunities.

Our maximum liability for any claim shall not exceed the total fees paid by you in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless calystrionex from any claims, damages, or expenses arising from your breach of these terms.

This includes reasonable legal fees and costs associated with defending against third-party claims related to your actions.

Dispute Resolution

We encourage resolution of disputes through direct communication with our customer service team.

Dispute Resolution Process

Unresolved disputes may be referred to the Australian Financial Complaints Authority (AFCA) for independent mediation.

AFCA provides free dispute resolution services for financial service complaints and can make binding determinations.

By using our services, you acknowledge AFCA's role in dispute resolution and agree to participate in good faith.

Alternative Dispute Resolution

For international clients, we support appropriate cross-border dispute resolution mechanisms.

Contact our legal department for information about available dispute resolution options in your jurisdiction.

AFCA Online Dispute Resolution

Intellectual property disputes and matters involving illegal activity are excluded from standard dispute resolution processes.

Service Termination

Either party may terminate the subscription with 30 days written notice to the other party.

We reserve the right to immediately suspend or terminate services for breach of these terms or illegal activities.

Upon termination, your access to our services will cease, but these terms remain in effect for outstanding obligations.

Governing Law

These Terms and Conditions are governed by Australian law and the laws of New South Wales.

Any legal proceedings must be commenced in the courts of New South Wales, Australia.

Severability

If any provision is found unenforceable, the remaining terms continue in full force and effect.

Entire Agreement

These terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and calystrionex.

Changes to These Terms

We may update these Terms and Conditions to reflect changes in law, regulation, or business practices.

Material changes will be communicated through email notification or prominent website notices at least 30 days before taking effect.

Continued use of our services after changes take effect constitutes acceptance of the updated terms.

Cookie Policy Contact Information

For questions about these Terms and Conditions, contact our legal department:

Legal Department

calystrionex

Level 15, 367 Collins Street, Melbourne VIC 3000

Email: contact@calystrionex.com

Phone: +61 7 0970 0084

Effective Date: 22 September 2025

Terms Version 1.8: 2.1

By subscribing to our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.